Policies
Our terms, warranty, and privacy information
All repairs performed by Phone Repair Wollongong come with a warranty in addition to your rights under Australian Consumer Law.
Warranty Periods
- Screen replacements: 12 months
- Battery replacements: 12 months
- Charging port repairs: 6 months
- Camera repairs: 6 months
- Logic board repairs: 3 months
- Water damage repairs: no warranty
Water damage is not covered by any warranty. Corrosion keeps working long after a device is dried and cleaned, and a phone that powers up today can fail weeks later from the same original spill. We will always tell you what we found and what we did, but we cannot guarantee a water-damaged device against a fault we did not cause and cannot see.
What's Covered
Our warranty covers defects in parts and workmanship. If a replacement part fails under normal use, we'll repair or replace it at no additional cost.
What's Not Covered
- Physical damage after repair (drops, cracks, liquid damage)
- Software issues unrelated to the repair
- Damage caused by third-party repairs
- Normal wear and tear
Australian Consumer Law: Our warranty is provided in addition to your consumer guarantee rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Accessories Returns
- 30-day returns for unused items in original packaging
- Refunds to original payment method
- Exchange available for faulty products
- Opened items may be subject to restocking fee
Repair Services
If you're not satisfied with a repair, please contact us within 7 days. We'll work with you to resolve any issues covered under our warranty.
How to Return
- Contact us to initiate a return
- Receive a return authorization number
- Ship item back or bring to store
- Refund processed within 5-7 business days
Phone Repair Wollongong is committed to protecting your privacy in accordance with the Australian Privacy Principles.
Information We Collect
- Contact information (name, email, phone)
- Device information for repair purposes
- Payment information (processed securely)
- Communication history
How We Use Your Information
- To process and complete repairs
- To communicate about your repair status
- To process payments and send receipts
- To improve our services
Your Data on Devices
We never access your personal data. We do not require or store passcodes. We recommend backing up your data before any repair. Your photos, messages, and personal files remain private.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
By using our services, you agree to these terms and conditions.
Repair Services
- Final quotes are confirmed after device inspection
- We will contact you if additional repairs are needed
- Repairs proceed only with customer approval
- Unclaimed devices after 90 days may be recycled
Pricing
- All prices are in Australian Dollars (AUD)
- Prices include GST
- Prices subject to change without notice
- Assessment fees may apply for complex repairs
Liability
We take great care with all devices. However, we are not liable for pre-existing conditions, data loss, or issues unrelated to the repair performed. We strongly recommend backing up your data before any repair.
Accessory Shipping
- Free shipping on orders over $50 AUD within Australia
- Standard shipping: $9.95 (3-7 business days)
- Express shipping: $14.95 (1-3 business days)
- Local pickup available at our Wollongong store
Pickup & Delivery
- Free pickup & delivery in Wollongong CBD
- Suburbs: up to $40, depending on distance
- Contact us for locations outside service area