Track Your Repair or Order
Enter the number from your counter ticket or confirmation text to see where your device — or your shop order — is up to.
Where to find your job number
It looks like JOB-20260802-XXXX — the letters JOB, the date we booked the device in, then a four-letter code. It is on the ticket we gave you at the counter. If you booked online instead, yours starts with BK and we texted it to you the moment the booking went through — either one works in the box above. The number on a payment receipt is not the one to use here. Lost it? Ring us on 0466 446 461 and we will find you by name or phone number.
Ordering an accessory instead? That number starts with ORD and was texted to you when you ordered. Track it in the same box — and while it is still being got ready, you can cancel it there too.
What the stages mean
- Received
- Your device is booked in and waiting on the bench.
- Repairing
- A technician is working on it. If we find something the booking did not cover, we contact you before going any further — repairs only proceed with your approval.
- Ready to collect
- The repair is finished. Pick it up at Unit 6/61 Market St, Wollongong — we are open 7 days.
- Could not be repaired
- We tried and could not fix it. We text you what we found, and your device stays here for you to collect — nothing is thrown away. Ring us on 0466 446 461 if you would like to talk it through.
- Completed
- Collected and paid. Screen and battery replacements carry a 12-month warranty; other repairs vary, and water damage is not covered — the warranty policy lists each one.
Still waiting?
Most screen and battery repairs are done the same day, but parts we have to order in take longer. If your job has not moved and you want an update, ring 0466 446 461 or send us a message. Our warranty and repair policies cover what happens after you collect.