Something wrong with your phone?
Straight answers, including the ones that mean you do not need us. Most charging faults are a cable or a pocketful of lint, and we would rather tell you that than take the job.
I cracked my screen — what should I do?
A cracked screen is rarely an emergency, but a few things make it worse and are worth avoiding in the first hour. Here is what matters, what does not, and how to tell whether the glass or the display underneath is the actual problem.
Read itMy phone will not charge — what is wrong with it?
Four things cause almost every charging fault, and they are worth checking in order of how cheap they are to fix. The most common one costs nothing and you can do it yourself in five minutes.
Read itMy phone will not turn on — is it dead?
A phone that shows nothing is usually not as bad as it looks. A forced restart and a proper charge test sort out most of them, and the ones they do not sort out are worth bringing in rather than guessing at.
Read itThere is a green line down my phone screen — what causes it?
A vertical green or pink line usually appears overnight, without a drop, and does not go away. It is a hardware fault in the display itself, it will not heal, and there are a couple of things worth knowing before you pay to fix it.
Read itMy phone keeps overheating — should I worry?
Phones get warm doing hard work, and that is normal. What is not normal is heat while idle, heat that stops it charging, or a phone too hot to hold. Here is how to tell the difference and what to do about each.
Read itIs it worth repairing my phone, or should I just replace it?
The honest arithmetic, from a shop that would rather tell you not to bother than take a job you will regret. Three things decide it: what the repair costs against what the phone is worth, how old the battery is, and whether the fault is one thing or the start of several.
Read itLonger guides
- What to do if your phone gets wet — the first hour matters most, and rice is not the answer
- Why a MacBook will not charge — chargers, ports, batteries and board faults, in order
- How to know if your iPhone battery is failing